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Panasonic Smart TV not connecting to NBN Internet

david64
Master
Master
‎27-10-2020 12:37 AM

Hi Sheoke.

When you download an app to the TV, is there any setup to be done for the app or does it just work?

In the router, goto Advanced>NAT Forwarding>UPnP and check it is enabled. Try activating some of the apps and refresh the Service List in the router. The TV might be opening some ports for the apps.

If there are any entries, you could use your phone's mobile data (not wifi) to connect to the TV through the internet using the phone's browser. You need your current WAN dynamic ip address from the router. In the address field, try this:

http://WAN ip addressSmiley Tongueort number

or https instead of http.

Depending on the response, it would mean the TV is connected to the internet.

You might find something on Facebook; there are Panasonic pages. You could put in a negative comment about Panasonic support.

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Sheoke
Level 2
Level 2
‎27-10-2020 09:45 PM

Thanks again for your help David. Here's what happened, or rather didn't...

 

When you download an app to the TV, is there any setup to be done for the app or does it just work?

I cannot download an app because the TV isn't connected to the internet. All the apps (iView, Netflix, etc.) were/are all there so I have never had to download any before. The TV is only 5 months old. With ADSL just clicking an app connected it immediately.

 

In the router, goto Advanced>NAT Forwarding>UPnP and check it is enabled. Try activating some of the apps and refresh the Service List in the router. The TV might be opening some ports for the apps.

Yes, it is enabled and there are no entries in the service list. Hit Refresh, still empty.

Clicking an app on the TV does nothing.

 

If there are any entries, you could use your phone's mobile data (not wifi) to connect to the TV through the internet using the phone's browser. You need your current WAN dynamic ip address from the router. In the address field, try this:

http://WAN ip addressSmiley Tongueort number or https instead of http.

I tried putting http(s)://WAN 192.168.1.103 into my iPhone Safari address bar but it didn't understand it. Just did a search instead. Same with Duckduckgo browser. Isn't WAN for the outside web, rather than my side of the wifi router?

One thing I have noticed - nearby routers are showing they have WPS enabled but mine isn't. I tried enabling it but it made no difference.

A real mystery. Looks like my new SmartTV is now a DumbTV thanks to NBN.

 

Cheers

 

 

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david64
Master
Master
‎27-10-2020 10:36 PM

Hi Sheoke.

Can't definitively prove the TV is getting to the internet or getting through NBN.

WPS is an alternate way of connecting over wifi without having to use the wifi password.

I didn't explain the URL very well. To use Safari via mobile data, you need the WAN ip address of your router, which is displayed in the router somewhere, and being dynamic, changes from time to time. (This is where DDNS is used.) Supposing it was 203.21.78.254. And suppose you had a web server which used port 80 (default http) and 443 (default https). This is where port forwarding is used.

http://203.21.78.254

or

https://203.21.78.254

but this is not useful here since nothing shows up in upnp list.

 

When you bought the TV, did you have to register yourself and it with Panasonic. Their server might be remembering you as being on your old ADSL ip address.

 

The only other investigation I can think of is rather technical and needs a little gadget and some fiddling with a PC.

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david64
Master
Master
‎27-10-2020 11:51 PM

Hi Sheoke.

From your computer, can you ping the TV? E.g. ping 192.168.1.103

That should prove that it is properly connected to the network.

 

If the TV is 5 months old, any possibility of taking it back to the store and have them check it?

 

 

 

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Sheoke
Level 2
Level 2
‎27-10-2020 11:56 PM
@david64 wrote:

Hi Sheoke.

Can't definitively prove the TV is getting to the internet or getting through NBN.

WPS is an alternate way of connecting over wifi without having to use the wifi password.

I didn't explain the URL very well. To use Safari via mobile data, you need the WAN ip address of your router, which is displayed in the router somewhere, and being dynamic, changes from time to time. (This is where DDNS is used.) Supposing it was 203.21.78.254. And suppose you had a web server which used port 80 (default http) and 443 (default https). This is where port forwarding is used.

http://203.21.78.254

or

https://203.21.78.254

but this is not useful here since nothing shows up in upnp list.

 

Ah yes, I'm with you now. No, no entries.

 

When you bought the TV, did you have to register yourself and it with Panasonic. Their server might be remembering you as being on your old ADSL ip address.

No, don't remember doing that, unless it was part of the initial setup, but pretty sure not.

 

The only other investigation I can think of is rather technical and needs a little gadget and some fiddling with a PC.

Hmm, looks like I need that gadget! Smiley Happy

Are you part of the TPG technical support team? If not, should I contact them?

 

Thanks once again,

 

 

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Sheoke
Level 2
Level 2
‎28-10-2020 12:05 AM
@david64 wrote:

Hi Sheoke.

From your computer, can you ping the TV? E.g. ping 192.168.1.103

That should prove that it is properly connected to the network.

Yep it pings ok, which I would expect seeing it connects to my home wifi according to the TV setup screen (attachment file).

 

If the TV is 5 months old, any possibility of taking it back to the store and have them check it?

 

I bought it on eBay so I don't like my chances. The thing is if you google this problem lots of people are having this same problems across different brands. Very unlike Panasonic in particular to go faulty but of course it can happen. I suspect either the router or it's interface is the problem.

So, are you a TPG tech? Should I ring TPG tech support?

 

 

 

 

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david64
Master
Master
‎28-10-2020 12:19 AM

Hi Sheoke.

I am a user. TPG wouldn't assist with this.

What I propose is to capture the traffic between the TV and router. Requires the TV to be connected by ethernet cable, and special software on your PC, and a 4 port hub (not switch) which might be unobtainable these days. The hub allows the PC to capture the data between TV and router. The capture would show the TV getting its ip address from the router and what it does when you try to run an app. You'd also need 2 ethernet cables.

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Sheoke
Level 2
Level 2
‎28-10-2020 01:05 AM
@david64 wrote:

Hi Sheoke.

I am a user. TPG wouldn't assist with this.

Really? Even though their new equipment via NBN appears to have caused the problem? Ok.

 

What I propose is to capture the traffic between the TV and router. Requires the TV to be connected by ethernet cable, and special software on your PC, and a 4 port hub (not switch) which might be unobtainable these days. The hub allows the PC to capture the data between TV and router. The capture would show the TV getting its ip address from the router and what it does when you try to run an app. You'd also need 2 ethernet cables.

 

I have ethernet cables but as you say, hubs are a little scarce these days. So you are suggesting a packet sniffer. I'll see what I can come up with. I may have a hub lying about somewhere.

 

Thanks again. Do you want to close this now?

 

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david64
Master
Master
‎28-10-2020 01:19 AM

None of the main computer stores advertise hubs. I thought maybe the local corner computer store.

Packet sniffer? Yes. I can recommend Wireshark; its free. Has imbedded WinPCap. Runs on Windows.

Can't think of anything else. I'd be interested to know what you find out. I can advise on Wireshark or help with the decoding.

That's all for now.

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Sheoke
Level 2
Level 2
‎28-10-2020 01:42 AM

Cheers david64

If I have a breakthrough I'll let you know.

Had a google around and heaps of people are having the same problem.

Telstra's modems appparently have a "band steering" setting which needs to be turned off. However I can't find anything like that in the Archer/TP-Link settings.

From one comment I am getting the impression it could be an SSID problem from the TV.

As I say I'll post on here again if I find anything.

Much appreciated.

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