Hi @Oliviakate,
Welcome to the community
We're able to locate the account using your community details, You may experience dropout as we ran an initial test to the service it shows getting a passing speed on the line. The upload speed with NBN12 comes with 1Mbps if you wish to get a faster upload speed we recommend to upgrade the plan.
For more details please see link below.
Guide to choosing the best TPG NBN Plan for you
Cheers!
0.4 upload speed. What in gods name is that about? Past 3 days its been like this.
