Welcome to the community
We're able to locate the account using your community details, You may experience dropout as we ran an initial test to the service it shows getting a passing speed on the line. The upload speed with NBN12 comes with 1Mbps if you wish to get a faster upload speed we recommend to upgrade the plan.
For more details please see link below.
0.4 upload speed. What in gods name is that about? Past 3 days its been like this.