Payment details

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Level 1
Level 1
Hi, I updated my card recently & just received a text saying the payment didn’t go through.
This is very odd as I’ve checked the balance & it should have worked?
I have swapped over to another card anyway could you try process again, please don’t cut me off!
2 REPLIES 2
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Moderator

Hi @SZ,


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your account?

 

Kind regards,

Karl

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Moderator

Replied via PM