Payment

[Seongmin469]

Hello Im Seongmin Kim
I applied for the internet and the payment is still in progress. I want to use the internet I applied for as soon as possible.
When can I use the wi-fi service?

[Riezl]

Hi @Seongmin469 ,

For new services, we recommend customers to check if their service has been installed and activated.

We have created this community article, which contains a video on How to track your TPG service installation

We also send an email notification once the service is activated.

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Seongmin469]

ID: xxxxx
Name : xxxxx kim
Address: Unit xxxx113 xxxx Rd, xxxxx QLD xxxxx
I've already ordered the internet and I'm still waiting for the payment so I can't use Wi-Fi because the payment hasn't been processed yet.
I don't know why the payment hasn't been processed yet, but I want to use it as soon as possible.

[Anonymous]

Hi @Seongmin469 ,

Thanks for posting the details. Payments done via credit card are usually automatic (at times may take 15-30 minutes) while payments done via Debit Card may take 3-4 business days to get cleared.

The application will commence once the payment is posted, I can confirm that the payment is still in progress, one of our Account Specialists tried to contact you about the payment but no avail.

Shoot me a private message with your best contact number and preferred time, I will have one of our Account Specialists to contact you to check the payment progress.

How do I private message (PM) in the community 

Regards,

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@Seongmin469 wrote:

ID: xxxxx
Name : xxxxx kim
Address: Unit xxxx113 xxxx Rd, xxxxx QLD xxxxx
I've already ordered the internet and I'm still waiting for the payment so I can't use Wi-Fi because the payment hasn't been processed yet.
I don't know why the payment hasn't been processed yet, but I want to use it as soon as possible.

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