Persistent broken copper wires

[joandkeith]

I need TPG to book an NBN service callout to fix my broken copper wires.

My FTTN NBN service suffers from the same problem as my ADSL service, broken copper wires.  This has been happening for years.

They happen between my house and the NBN Node, but TPG support close the tickets as soon as my modem resync's.

The impact is that I have unpredictable drop outs and poor internet speeds.

When everything is working I get 39.1Mbps or better.  Since yesterday morning, when the wires broke again, I am now getting between 11.7Mbps and 21.1 Mbps.

Speed test results for the above numbers are here.

http://tpg.speedtestcustom.com/result/4995a810-4b34-11ec-b491-c39486c4f2a4

http://tpg.speedtestcustom.com/result/7af730d0-5652-11ec-a1f3-57c9224a7e5c

http://tpg.speedtestcustom.com/result/3822bf80-5734-11ec-8a23-33d1ffefe041

[BasilDV]

Hi @joandkeith

Welcome to the Community!

We'll raise this with our senior technicians and have someone to call you tomorrow between 6PM to 7PM for further testing.

Thank you for your patience.

BasilDV

[joandkeith · Accepted solution]

NBN Technichian has just left after repairing a number of issues with my copper line.  Crossed fingers that it stays in good condition for a while.