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Phone port not working for modem

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Level 1
I live in a unit block and my NBN modem is connected to a phone port in a bedroom but it has limited wifi when connecting from other rooms. When I move the modem to the open lounge area it doesn’t connect/authenticate and can’t access the internet.
1 REPLY 1
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Moderator

HI @VL2109 

 

 

 

Welcome to TPG Community,

 

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.