Phone port not working for modem

[VL2109]

I live in a unit block and my NBN modem is connected to a phone port in a bedroom but it has limited wifi when connecting from other rooms. When I move the modem to the open lounge area it doesn’t connect/authenticate and can’t access the internet.

[RajenS]

HI @VL2109 

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.