Ping to Asia have doubled

[arasarae]

I'm having the same problem as this thread:

https://community.tpg.com.au/t5/Broadband-Internet/Pings-to-Asia-have-doubled-this-week/m-p/117915

Pings to hong kong have increased from 140ms to 300ms. 

I've talked with tech support multiple times over the few months but they say there is nothing they can do with their level 3 providers.

Target Name: wotasia2.login.wargaming.net
IP: 92.223.52.65
Date/Time: 31/05/2023 6:31:09 PM

1 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms RT-AX56U-D988 [192.168.50.1]
2 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms nme-sot-dry-vrt-gw-lo-0.tpgi.com.au [10.20.20.215]
3 4 ms 7 ms 6 ms 1 ms 3 ms 6 ms syd-apt-ros-int1-hu0-3-0-2.tpgi.com.au [203.29.134.3]
4 N/A N/A 163 ms * * N/A e0-77.core3.sjc1.he.net [216.218.139.233]
5 N/A N/A N/A * 156 ms N/A [184.104.196.34]
6 163 ms 163 ms * 162 ms 163 ms 165 ms port-channel18.core2.lax1.he.net [184.104.195.49]
7 * * * * * N/A [-]
8 * * * * * N/A [-]
9 N/A N/A 300 ms 301 ms 301 ms 300 ms [103.247.139.62]
10 301 ms 305 ms 300 ms 301 ms 300 ms 300 ms [10.255.14.114]
11 301 ms 301 ms 300 ms 300 ms 303 ms 301 ms hk2-sl-a65.fe.core.pw [92.223.52.65]

Ping statistics for wotasia2.login.wargaming.net
Packets: Sent = 6, Received = 6, Lost = 0 (0.0%)
Round Trip Times: Minimum = 300ms, Maximum = 303ms, Average = 301ms

[Anonymous]

Hi @arasarae 

What latency you're getting when connecting to Asian server? Have you tried to connect on designated Australian Server?

Could you also try to connect to your mobile data and run another ping test and post the result on this thread.

Send us your details via PM to better understand the situation.

How to send a PM? 

NOTE:

If you’re in  Australia, but playing on an North American or Asian server, your latency will be higher because the geographical distance creates a delay between information being sent from an Australian client-side (player’s) connection before it’s received and relayed from the North American server.
 

Connecting or Playing to a Game server not designated to your area will affect a high latency issue particularly if the Game Developer itself made a specific Server in every location such as SEA / NA Servers etc. If you're having latency issue while playing/connected to the Australian Server please post a screen shot of the latency issue and we'll have it check.

[arasarae]

I'm getting 300 ping to HK server because that is where most of the population is, and plenty of other AU players get normal ping of 120-140ms. I used to get 120-140ms ping for years until around august in 2022.

I will PM you account details. Mobile trace route shows exact same ping of 300ms:

Router: AAPT Sydney
Command: traceroute ip 92.223.52.65

Type escape sequence to abort.
Tracing the route to hk2-sl-a65.fe.core.pw (92.223.52.65)

1 gi9-9.sglebdist01.nw.aapt.net.au (202.10.15.152) 4 msec
gi9-9.sglebdist02.nw.aapt.net.au (202.10.15.154) 0 msec
gi9-9.sglebdist01.nw.aapt.net.au (202.10.15.152) 0 msec
2 bu9.sglebbrdr11.aapt.net.au (202.10.14.29) 0 msec
bu8.sglebbrdr11.aapt.net.au (202.10.14.27) 0 msec
bu9.sglebbrdr11.aapt.net.au (202.10.14.29) 4 msec
3 syd-gls-har-wgw1-be-30.tpgi.com.au (203.219.107.197) [AS 7545] 0 msec 0 msec 0 msec
4 syd-apt-ros-int1-eth8-3.tpgi.com.au (203.29.134.67) [AS 7545] 4 msec
syd-apt-ros-int1-hu0-3-0-2.tpgi.com.au (203.29.134.3) [AS 7545] 8 msec
syd-apt-ros-int1-eth8-3.tpgi.com.au (203.29.134.67) [AS 7545] 8 msec
5 e0-77.core3.sjc1.he.net (216.218.139.233) [AS 6939] 156 msec * *
6 *
port-channel10.core3.sjc2.he.net (184.104.196.34) [AS 6939] 200 msec 200 msec
7 port-channel18.core2.lax1.he.net (184.104.195.49) [AS 6939] 200 msec 200 msec 200 msec
8 * *
port-channel4.core3.lax2.he.net (184.104.197.110) [AS 6939] 164 msec
9 *
100ge0-62.core2.hkg1.he.net (184.105.64.126) [AS 6939] 300 msec *

[Morgan171]

Exactly same situation with you. I stay in WA, there is an direct marine cable connect to Hong Kong, so usually my ping is around 80. Now the internet connect to Sydney and then to American and finally went to Hong Kong so the ping noe is 350 over. Such a bad experience when playing front line coz it doesn't open on AU server.

[BasilDV]

Hi @Morgan171 

We may need to raise this with our Engineers if you've already performed the basic troubleshooting.

Kindly send us a private message with your account details.

BasilDV