Plan Change Internet Speed update

[ilsbenjousta]

Hi I recently changed from an internet plan that capped at 12mbps to an internet plan at 50mps.

When does the change in speed actually occur?

I've had a confirmation email saying the plan has changed however I have ran internet speed tests and it is still at 12mps.

Thanks for your help

Ben

[Shane]

Hi @ilsbenjousta,

Since we receive a confirmation that the plan has been updated, try to reboot the modem/router for 3mins and run a speed test. This should do the trick, let us know how it will go.

Regards,

Hi I recently changed from an internet plan that capped at 12mbps to an internet plan at 50mps.

When does the change in speed actually occur?

I've had a confirmation email saying the plan has changed however I have ran internet speed tests and it is still at 12mps.

Thanks for your help

Ben

[ilsbenjousta]

Hi Shane, 
I've rebooted the modem and retested. Still running at 12mbps. Is there anything else I can do? Does the motom need to be changed or something? 

[Shane]

Shoot us a PM with your details so we can proceed with the investigation and rectify this.

How to send a PM? 

Regards,

Hi Shane, 
I've rebooted the modem and retested. Still running at 12mbps. Is there anything else I can do? Does the motom need to be changed or something?