Plan upgrade

[Ytrewq]

Hi,
I’ve just upgraded my fixed wireless plan to unlimited as I was sick up being throttling at the end of the month.
I have received an email stating that the upgrade has been completed and they have taken money from my account. I am however, still throttled to 0.06gp (around 400x slower than expected) I have re started the modem numerous times.

[BasilDV]

Hi @Ytrewq

Welcome to the Community!

We were able to locate your account using your community details and can confirm that the unlimited upgrade has been applied.

Are you still unable to get a good speed? Are you using a WiFi or a Wired connection?

If you are using a WiFi connection, then it is possible that signal interference is causing the issue.

We've created some articles that will help you improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know if you need further assistance.

BasilDV