TPG Community

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Please cancel my Internet account

Level 1

Hi there,


I am moving house and no longer require internet, so I need to cancel my TPG account from 18th August 2018. I am not in a contract. I understand you need this in writing, so please send me the details of what I need to do as soon as possible.





Hi @lauracbutler,


Welcome to TPG Community!


We have located the account using your community details and we'll have an escalation officer contact you between 1PM and 2PM Victoria time to further discuss the matter.


Should you have a preferred contact number and time, please send it via private message. Thank you.


Hi @lauracbutler, our Escalations Team tried to contact you, but to no avail. Please provide us your availability so we can advise the case officer to process a callback. Thank you.


Hi @lauracbutler, we can see that our Accounts Team has been in touch and addressed the concerns you have raised.


Should you need further assistance, feel free to drop us a message. Thank you.