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Please cancel my nbn Internet account

Level 2

Hi there,


Please cancel my nbn Internet account. I've gone with other provider and started using their Internet service from today.

I hope my request can be processed before the new TPG billing cycle starts.

By the way, I also sent you guys my cancellation notice via email this afternoon as you guys request your customers to do so.


I really hope this cancellation process goes simple and fast.


Many thanks in advance






Hi @bcheon 


We regret to hear that you've decided to terminate your service with us.


We tried to locate the email that you've sent to no avail.


We'll arrange a call from our Accounts team to discuss the process and make sure that the request comes from the owner of the account.


Please send me a PM with your preferred time and best number to be contacted.


How do I private message (PM) in the community?




Thanks for sending the details via PM, @bcheon. We have arranged one of our account specialists to contact you between 10AM and 1PM QLD time today to address the concerns raised.


Let us know if we can be of further assistance. Thank you.