Possible line fault?

[bucky79]

My nbn connection box has a red connection light and ticks.

Power: blue
Connection: red
Dsl: blue
Lan: blue

I have checked the nbn known outage website it says there isn't one, I've tried power cycling, using different cables etc. No change

[bucky79]

Also I do have a landline and it does get a dial tone when I pick up.

[Riezl]

Hi @bucky79 ,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community

[bucky79]

PM sent

[Riezl]

Hi @bucky79, your concern has been escalated to our Engineering Team. Kindly await further updates within the day.