Power outage recovery

gpetitau
Level 2

Hi,
I had a power outage this arvo and the router has not come back online since. Could you please advise as what needs to be done to reconnect this. I have FTTC.
Thanks

2 REPLIES 2
david64
Level 11

Hi @gpetitau . What lights are lit on NBN box and wifi router?

Ahra_G
Moderator

Hi @gpetitau

 

I've manage to locate your account using your Community details. 

 

Remote tests showed that your internet is now working. 

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app

 

 

Thanks!