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Random internet drop-out with modem errors, on NBN FTTC SL Bundle

tengwirda
Level 2
Level 2
‎24-02-2021 05:41 PM

I switched from ADSL2+ to NBN FTTC SL Bundle in mid 2019, and all seemed fine at the time.  However a few months later I moved overseas for work and had someone mind the house for me.  They never really complained about any internet issues but they didn't use it a lot.

I've since returned in late 2020 and have noticed that the internet will cut out for about 30 - 60 seconds randomly, often in a cluster of 3 or 4 times.  But then it will work fine for days.  I do a lot of web conferencing on Zoom and Teams and it's very noticable.  

The modem is an Archer VR1600v and it only seems to store a short log history. So I've been grabbing logs when I see the issue occuring. 

 

eg from today (note the timestamps are minus 1hr for some reason, so 16:10 is actually 5:10pm)

 

## ------- service normal -------

2021-02-24 09:45:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:45:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:45:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:45:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:45:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:45:43 [5] System: DSL training G.992 started
2021-02-24 09:46:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:46:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:46:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:46:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:46:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:46:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:46:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:46:07 [5] System: DSL training G.992 started
2021-02-24 09:46:17 [5] System: DSL training G.992 started
2021-02-24 09:46:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:46:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:46:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:46:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:46:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:46:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:46:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:46:40 [5] System: DSL training G.992 started
2021-02-24 09:46:52 [5] System: DSL training G.992 started
2021-02-24 09:47:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:47:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:47:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:47:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:47:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:47:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:47:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:47:15 [5] System: DSL training G.992 started
2021-02-24 09:47:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:47:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:47:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:47:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:47:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:47:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:47:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:47:52 [5] System: DSL training G.992 started
2021-02-24 09:48:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:48:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:48:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:48:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:48:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:48:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:48:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:48:16 [5] System: DSL training G.992 started
2021-02-24 09:48:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:48:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:48:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:48:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:48:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:48:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:48:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:48:54 [5] System: DSL training G.992 started
2021-02-24 09:49:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:49:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:49:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:49:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:49:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:49:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:49:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:49:07 [5] System: DSL training G.992 started
2021-02-24 09:49:33 [5] System: DSL training G.992 started
2021-02-24 09:49:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:49:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:49:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:49:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:49:35 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:49:35 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:49:35 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:49:43 [5] System: DSL training G.992 started
2021-02-24 09:50:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:50:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:50:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:50:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:50:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:50:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:50:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:50:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:50:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:50:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:50:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:50:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:50:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:50:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:50:46 [5] System: DSL training G.992 started
2021-02-24 09:51:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:51:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:51:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:51:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:51:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:51:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:51:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:51:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:51:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:51:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:51:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:51:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:51:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:51:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:52:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:52:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:52:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:52:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:52:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:52:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:52:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:52:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:52:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:52:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:52:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:52:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:52:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:52:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:52:49 [5] System: DSL training G.992 started
2021-02-24 09:53:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:53:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:53:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:53:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:53:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:53:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:53:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:53:28 [5] System: DSL training G.992 started
2021-02-24 09:53:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:53:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:53:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:53:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:53:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:53:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:53:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:54:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:54:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:54:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:54:05 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:54:05 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:54:05 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:54:05 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:54:34 [5] System: DSL training G.992 started
2021-02-24 09:54:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:54:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:54:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:54:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:54:35 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:56:31 [5] System: DSL training G.992 started
2021-02-24 10:07:00 [5] System: DSL training G.992 started
2021-02-24 10:09:41 [5] System: DSL training G.992 started
2021-02-24 10:10:24 [6] VoIP: can not find any account forthe incoming call
2021-02-24 10:13:58 [5] System: DSL training G.992 started
2021-02-24 10:18:26 [5] System: DSL training G.992 started
2021-02-24 10:19:16 [5] System: DSL training G.992 started
2021-02-24 10:26:49 [5] System: DSL training G.992 started
2021-02-24 10:30:35 [5] System: DSL training G.992 started
2021-02-24 10:41:15 [5] System: DSL training G.992 started
2021-02-24 10:43:31 [5] System: DSL training G.994
2021-02-24 10:46:06 [5] System: DSL training G.992 started
2021-02-24 10:49:54 [5] System: DSL training G.992 started
2021-02-24 10:54:30 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 11:54:25 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 12:54:20 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 12:54:20 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 13:41:50 [5] DHCPD: Recv REQUEST from 08:5BSmiley Very Happy6:A0:CB:5C
2021-02-24 13:41:50 [5] DHCPD: Send ACK to 192.168.1.109
2021-02-24 13:48:38 [5] DHCPD: Recv REQUEST from 6C:AD:F8Smiley Very Happy0:8D:3C
2021-02-24 13:48:38 [5] DHCPD: Send ACK to 192.168.1.101
2021-02-24 13:54:15 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 13:54:31 [6] VoIP: can not find any account forthe incoming call
2021-02-24 14:06:42 [6] VoIP: can not find any account forthe incoming call
2021-02-24 14:22:23 [6] VoIP: can not find any account forthe incoming call
2021-02-24 14:29:11 [6] VoIP: can not find any account forthe incoming call
2021-02-24 14:54:10 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 15:21:14 [5] System: DSL training G.994
2021-02-24 15:46:44 [5] DHCPD: Recv REQUEST from 00:1D:C0:64:C0:55
2021-02-24 15:46:44 [5] DHCPD: Send ACK to 192.168.1.100
2021-02-24 15:54:05 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 15:54:05 [6] VoIP: Register to server address 172.26.0.34:5060

## ------- internet cut out - but was still connected to Wifi -------

2021-02-24 16:09:47 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2021-02-24 16:09:47 [3] PPP: ppp3 LCP down
2021-02-24 16:09:47 [4] PPP: ppp3 LCP down
2021-02-24 16:09:47 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2021-02-24 16:09:51 [3] PPP: ppp3
2021-02-24 16:09:51 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2021-02-24 16:10:10 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000026c0)]
2021-02-24 16:10:10 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xa11e7369>]
2021-02-24 16:10:10 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x612bafd7>]
2021-02-24 16:10:10 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x612bafd7>]
2021-02-24 16:10:10 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2021-02-24 16:10:10 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xa11e7369>]
2021-02-24 16:10:10 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xa11e7369>]
2021-02-24 16:10:10 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xa11e7369]
2021-02-24 16:10:10 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="adslvqia@tpg.com.au" password=<hidden>]
2021-02-24 16:10:10 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x612bafd7]
2021-02-24 16:10:11 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2021-02-24 16:10:11 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2021-02-24 16:10:11 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.66>]
2021-02-24 16:10:11 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.22.66>]
2021-02-24 16:10:11 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 27.32.138.192> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2021-02-24 16:10:11 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 27.32.138.192> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2021-02-24 16:10:11 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 27.32.138.192> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2021-02-24 16:10:13 [5] VoIP: enable SIP stack due to intf(27.32.138.192) is up.
2021-02-24 16:10:13 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:13 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:13 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:13 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:13 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:13 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:17 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:17 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:17 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:17 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:17 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:17 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:18 [6] VoIP: Register to server address 172.26.0.81:5060

## ------- internet returned -------

 

I don't always grab a log as sometimes I'm too busy dealing with the meeting, but I have at least 3 from the past few weeks.

 

Any advice?

 

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Reply
3 REPLIES 3
Anonymous
Not applicable
‎25-02-2021 05:46 PM

Hi @tengwirda,

 

Thanks for raising this to us, we're sad to know that you're having issues with the service. We'd love to help and get to the bottom of this, we're able to locate the account and ran an initial test. The result shows no line fault that could affect the service. We will raise this to our Technicians for further test and investigation, please shoot me a private message with your best contact number and preferred time. 

 

How do I private message (PM) in the community

 

Regards,

 

 

I switched from ADSL2+ to NBN FTTC SL Bundle in mid 2019, and all seemed fine at the time.  However a few months later I moved overseas for work and had someone mind the house for me.  They never really complained about any internet issues but they didn't use it a lot.

I've since returned in late 2020 and have noticed that the internet will cut out for about 30 - 60 seconds randomly, often in a cluster of 3 or 4 times.  But then it will work fine for days.  I do a lot of web conferencing on Zoom and Teams and it's very noticable.  

The modem is an Archer VR1600v and it only seems to store a short log history. So I've been grabbing logs when I see the issue occuring. 

 

eg from today (note the timestamps are minus 1hr for some reason, so 16:10 is actually 5:10pm)

 

## ------- service normal -------

2021-02-24 09:45:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:45:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:45:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:45:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:45:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:45:43 [5] System: DSL training G.992 started
2021-02-24 09:46:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:46:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:46:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:46:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:46:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:46:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:46:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:46:07 [5] System: DSL training G.992 started
2021-02-24 09:46:17 [5] System: DSL training G.992 started
2021-02-24 09:46:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:46:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:46:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:46:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:46:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:46:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:46:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:46:40 [5] System: DSL training G.992 started
2021-02-24 09:46:52 [5] System: DSL training G.992 started
2021-02-24 09:47:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:47:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:47:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:47:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:47:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:47:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:47:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:47:15 [5] System: DSL training G.992 started
2021-02-24 09:47:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:47:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:47:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:47:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:47:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:47:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:47:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:47:52 [5] System: DSL training G.992 started
2021-02-24 09:48:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:48:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:48:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:48:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:48:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:48:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:48:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:48:16 [5] System: DSL training G.992 started
2021-02-24 09:48:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:48:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:48:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:48:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:48:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:48:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:48:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:48:54 [5] System: DSL training G.992 started
2021-02-24 09:49:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:49:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:49:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:49:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:49:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:49:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:49:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:49:07 [5] System: DSL training G.992 started
2021-02-24 09:49:33 [5] System: DSL training G.992 started
2021-02-24 09:49:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:49:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:49:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:49:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:49:35 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:49:35 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:49:35 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:49:43 [5] System: DSL training G.992 started
2021-02-24 09:50:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:50:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:50:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:50:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:50:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:50:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:50:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:50:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:50:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:50:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:50:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:50:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:50:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:50:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:50:46 [5] System: DSL training G.992 started
2021-02-24 09:51:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:51:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:51:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:51:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:51:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:51:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:51:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:51:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:51:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:51:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:51:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:51:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:51:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:51:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:52:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:52:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:52:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:52:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:52:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:52:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:52:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:52:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:52:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:52:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:52:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:52:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:52:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:52:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:52:49 [5] System: DSL training G.992 started
2021-02-24 09:53:04 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:53:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:53:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:53:04 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:53:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:53:04 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:53:04 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:53:28 [5] System: DSL training G.992 started
2021-02-24 09:53:34 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:53:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:53:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:53:34 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:53:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:53:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:53:34 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:54:04 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:54:04 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:54:04 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:54:05 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:54:05 [6] VoIP: Register to server address 172.26.0.33:5060
2021-02-24 09:54:05 [6] VoIP: Register to server address 172.26.0.97:5060
2021-02-24 09:54:05 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-02-24 09:54:34 [5] System: DSL training G.992 started
2021-02-24 09:54:34 [6] VoIP: Register to server address 172.26.0.98:5060
2021-02-24 09:54:34 [6] VoIP: Register to server address 172.26.0.81:5060
2021-02-24 09:54:34 [6] VoIP: Register to server address 172.26.0.82:5060
2021-02-24 09:54:34 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:54:35 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 09:56:31 [5] System: DSL training G.992 started
2021-02-24 10:07:00 [5] System: DSL training G.992 started
2021-02-24 10:09:41 [5] System: DSL training G.992 started
2021-02-24 10:10:24 [6] VoIP: can not find any account forthe incoming call
2021-02-24 10:13:58 [5] System: DSL training G.992 started
2021-02-24 10:18:26 [5] System: DSL training G.992 started
2021-02-24 10:19:16 [5] System: DSL training G.992 started
2021-02-24 10:26:49 [5] System: DSL training G.992 started
2021-02-24 10:30:35 [5] System: DSL training G.992 started
2021-02-24 10:41:15 [5] System: DSL training G.992 started
2021-02-24 10:43:31 [5] System: DSL training G.994
2021-02-24 10:46:06 [5] System: DSL training G.992 started
2021-02-24 10:49:54 [5] System: DSL training G.992 started
2021-02-24 10:54:30 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 11:54:25 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 12:54:20 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 12:54:20 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 13:41:50 [5] DHCPD: Recv REQUEST from 08:5BSmiley Very Happy6:A0:CB:5C
2021-02-24 13:41:50 [5] DHCPD: Send ACK to 192.168.1.109
2021-02-24 13:48:38 [5] DHCPD: Recv REQUEST from 6C:AD:F8Smiley Very Happy0:8D:3C
2021-02-24 13:48:38 [5] DHCPD: Send ACK to 192.168.1.101
2021-02-24 13:54:15 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 13:54:31 [6] VoIP: can not find any account forthe incoming call
2021-02-24 14:06:42 [6] VoIP: can not find any account forthe incoming call
2021-02-24 14:22:23 [6] VoIP: can not find any account forthe incoming call
2021-02-24 14:29:11 [6] VoIP: can not find any account forthe incoming call
2021-02-24 14:54:10 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 15:21:14 [5] System: DSL training G.994
2021-02-24 15:46:44 [5] DHCPD: Recv REQUEST from 00:1D:C0:64:C0:55
2021-02-24 15:46:44 [5] DHCPD: Send ACK to 192.168.1.100
2021-02-24 15:54:05 [6] VoIP: Register to server address 172.26.0.34:5060
2021-02-24 15:54:05 [6] VoIP: Register to server address 172.26.0.34:5060

## ------- internet cut out - but was still connected to Wifi -------

2021-02-24 16:09:47 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2021-02-24 16:09:47 [3] PPP: ppp3 LCP down
2021-02-24 16:09:47 [4] PPP: ppp3 LCP down
2021-02-24 16:09:47 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2021-02-24 16:09:51 [3] PPP: ppp3
2021-02-24 16:09:51 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2021-02-24 16:10:10 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000026c0)]
2021-02-24 16:10:10 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xa11e7369>]
2021-02-24 16:10:10 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x612bafd7>]
2021-02-24 16:10:10 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x612bafd7>]
2021-02-24 16:10:10 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2021-02-24 16:10:10 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xa11e7369>]
2021-02-24 16:10:10 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xa11e7369>]
2021-02-24 16:10:10 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xa11e7369]
2021-02-24 16:10:10 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="adslvqia@tpg.com.au" password=<hidden>]
2021-02-24 16:10:10 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x612bafd7]
2021-02-24 16:10:11 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2021-02-24 16:10:11 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2021-02-24 16:10:11 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.66>]
2021-02-24 16:10:11 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.22.66>]
2021-02-24 16:10:11 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 27.32.138.192> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2021-02-24 16:10:11 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 27.32.138.192> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2021-02-24 16:10:11 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 27.32.138.192> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.
2021-02-24 16:10:13 [5] VoIP: enable SIP stack due to intf(27.32.138.192) is up.
2021-02-24 16:10:13 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:13 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:13 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:13 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:13 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:13 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:17 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:17 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:17 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:17 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:17 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:17 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2021-02-24 16:10:18 [6] VoIP: Register to server address 172.26.0.81:5060

## ------- internet returned -------

 

I don't always grab a log as sometimes I'm too busy dealing with the meeting, but I have at least 3 from the past few weeks.

 

Any advice?

 

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Dankk
Level 2
Level 2
‎25-05-2021 04:36 PM

I have the same issue. Did you find a solution?

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Ahra_G
Moderator Moderator
Moderator
‎26-05-2021 10:38 PM

Hi @Dankk, 

 

Recent update on the lodged fault indicated that the technician installed a new socket due to wear and tear. 

 

This will be monitored by the assigned Engineer and should be contacting you for further updates regarding the status of your connection. 

 

You may respond directly to the SMS sent by our Engineering for any further queries or concern. 

 

Regards,

Ahra_G

 

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