Thanks for the guide.
I am under the imopression that TPG configures the modem prior to sending to the customer.
If I want to use a top end router for my FTTB service then what are the TPG recommended routers?
What password is set in the router for my TPG username? Is it my own password? (which I am not sure if TPG is aware of!)
My FTTB was setup last SAT 9/3/19 and I am sure that I was provided a used router, Tplink VR1600. The router was grubby and doesn't look new. Moreover the rubber pads at the bottom of the router was missing!! I really need the rubber pas at the bottom of the router so that it sits securely on my wooden shelf. Whom should I raise this issue with?
You are correct, the modems we provide are preconfigured before they are shipped to our customers.
Here are the answers to your questions:
Thanks for your persual and sorry for the dealy.
I was tackling anothet issue with TPG during by change from ADSL to FTTB.
My phone line was down since Saturday and was sorting it out. Another irresponsible act from
My account number is xxxxxx and hope you can get my details.
Moreover, when the technician visited he advised me that as per his records I should have the tplink router and another box to plugin the phone. Eventually I didn't got the second set of hardware and the technician did the setup with the router only.
I am with TPG for nearly 20 years and the way things went wrong during my FTTB change I will really think twice next time I have to make a move.
Thank you for your PM providing your shipping details.
We have already processed the replacement of your modem. You will be notified further once we have the consignment details. Please be advised that you will need to return the first modem once you receive the replacement within 14 days.
*Note: we edited your post to hide your customer ID for security purposes