Hi @themansurfamily
Before attempting the troubleshooting steps, we recommend that you do the following below.
- Check our Service Status at https://www.tpg.com.au/servicestatus
- "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.
If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php
In your case, a fault has been detected within the copper line and will be investigated by our Engineering team to identify if what type of technician is required to resolve the issue. Updates will be given by an asasigned Engineer within 24 to 48 hours via SMS or phone call.
BasilDV
