TPG Community

Get online support

Redfern ADSL is dragging

Highlighted
Level 1

Hi Team,

 

i just ran a test on my internet and it is dragging.

 

http://tpg.speedtestcustom.com/result/8c3913f0-6710-11ea-bb83-ad1093173805

 

Anything  can do to make it go faster?

 

Drew

1 REPLY 1
Highlighted
Moderator

Hi @themansurfamily

 

Before attempting the troubleshooting steps, we recommend that you do the following below.

 

  • Check our Service Status at https://www.tpg.com.au/servicestatus
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

 

In your case, a fault has been detected within the copper line and will be investigated by our Engineering team to identify if what type of technician is required to resolve the issue. Updates will be given by an asasigned Engineer within 24 to 48 hours via SMS or phone call.

 

BasilDV