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RE: TPG Telecom Customer ID/Username:XXXXXXX

mike kuba <XXXXXX@hotmail.com>

12:51 PM

 

Hi there ,

Why my current balance still $59.99 plus I have not received the reference number for the refund yet.

 

 

01-07-2019

Balance Brought Forward

 

0.00

04-07-2019

C05517708/1 (Credit Note): Reversal of I201104484/1  Complaint Resolution - ADSL2 Unlimited 24x7

-59.99

-59.99

09-07-2019

P00854384 (Payment): cc refunds - c/s Complaint resolution

59.99

0.00

15-07-2019

I209755514/1: Home Phone Phone number: 0287106669

0.00

0.00

21-07-2019

I210162002/1: ADSL2+ Unlimited with Home Phone: ADSL cconnection

59.99

59.99

Package Period 28/07/2019 to 27/08/2019 renewal: username: promike 

Balance

$59.99

 

 

 

 

 

 

 

 

 

 

Sent from Mail for Windows 10

 

From: XXXXXXX@tpg.com.au <XXXXXXX@tpg.com.au>
Sent: Wednesday, July 24, 2019 3:27:59 AM
To: XXXXXXX@hotmail.com <XXXXXXX@hotmail.com>
Subject: TPG Telecom Customer ID/Username:XXXXXXX

 

Dear Mike,


In regards to your concern , the reason why your account is still active because we apply a free service that why it is active. The charges that happened before was already refunded

back  to you . We sent you the reference number for the refund as well.

Would you still active want to keep the internet service  ? NBN is not yet available it was moved to be ready on 2020


Thank you.

Kind Regards,



Shiel | Winback | UserID: XXXXXX
T 13 14 23 | F 02 9850 0813
www.tpg.com.au

Email Queue: Winback
TPG Telecom (ASX: TPM)


1 REPLY 1
Moderator

Hi @promike

 

I sent you a PM in regards to the refund details.

Please check your inbox. 

 

Regards,