RE: TPG Telecom Customer ID/Username:XXXXXXX
mike kuba <XXXXXX@hotmail.com>
12:51 PM
Hi there ,
Why my current balance still $59.99 plus I have not received the reference number for the refund yet.
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01-07-2019
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Balance Brought Forward
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0.00
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04-07-2019
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C05517708/1 (Credit Note): Reversal of I201104484/1 Complaint Resolution - ADSL2 Unlimited 24x7
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-59.99
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-59.99
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09-07-2019
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P00854384 (Payment): cc refunds - c/s Complaint resolution
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59.99
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0.00
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15-07-2019
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I209755514/1: Home Phone Phone number: 0287106669
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0.00
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0.00
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21-07-2019
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I210162002/1: ADSL2+ Unlimited with Home Phone: ADSL cconnection
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59.99
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59.99
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Package Period 28/07/2019 to 27/08/2019 renewal: username: promike
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Balance
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$59.99
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Sent from Mail for Windows 10
From: XXXXXXX@tpg.com.au <XXXXXXX@tpg.com.au>
Sent: Wednesday, July 24, 2019 3:27:59 AM
To: XXXXXXX@hotmail.com <XXXXXXX@hotmail.com>
Subject: TPG Telecom Customer ID/Username:XXXXXXX
Dear Mike,
In regards to your concern , the reason why your account is still active because we apply a free service that why it is active. The charges that happened before was already refunded
back to you . We sent you the reference number for the refund as well.
Would you still active want to keep the internet service ? NBN is not yet available it was moved to be ready on 2020
Thank you.
Kind Regards,
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Shiel | Winback | UserID: XXXXXX
T 13 14 23 | F 02 9850 0813
www.tpg.com.au
Email Queue: Winback
TPG Telecom (ASX: TPM)
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