Hi @5888435 ,
Welcome to the community!
I am sad to know that you're considering to cancel the service with us due to speed issues affecting the service. Please send me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. I will arrange one of our Account Specialists to contact you to discuss the refund and service cancellation.
How do I private message (PM) in the community
Regards,
@5888435 wrote:
Hi
I am using the NBN50 plan. Even the speed test has around 35MB/s while I still experiencing drop-off (Normally 5-10sec) during the video conferencing. I am working from home so it is important to have reliable internet.
I am planning to switch to others that have a more stable and higher speed in these couple of days. May I get the rest of the money refunded which I havent use?
Thanks
