Regarding nbn Installation

[sopanshrestha]

I joined TPG nearly one month ago, they sent me nbn technician 2 times to install nbn service but he said there is no nbn hub inside the unit so he left.

He told me to contact my landlord and ask him to hire a private technician to fix this issue. We are here in this unit for just next 4 months and my landlord is not accepting this issue. How do I fix this issue as TPG has already charged $100 for nothing and I am on 18 months contract

[Mae_B]

Hi @sopanshrestha,

Welcome to the community!

We're sorry to hear about the inconvenience caused.

I've located the account using your community details and seen from the notes on the account that you spoke with our Provisioning team regarding the installation.

We regret to learn that you've decided to withdraw the order. Feel free to let us know if there is anything else we can help with and we hope you will consider TPG again in the future. 

Regards,