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Regular internet dropouts

OzR1
Level 2

Hi, over the past few days I have been experiencing regular drop outs in my internet service. These occur every 20 minutes or so meaning that I cannot access online services that I need for work. The drop outs recover, but the applications need to restablish connections meaning delays and sometimes loss of information. an extract of the system log from the router showing what the issues are is provided below

 

2022-07-21 11:23:53 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2022-07-21 11:23:59 [6] VoIP: Register to server address 172.26.0.98:5060
2022-07-21 11:23:59 [6] VoIP: Register to server address 172.26.0.97:5060
2022-07-21 11:23:59 [6] VoIP: Register to server address 172.26.0.81:5060
2022-07-21 11:24:00 [6] VoIP: Register to server address 172.26.0.33:5060
2022-07-21 11:24:00 [6] VoIP: Register to server address 172.26.0.82:5060
2022-07-21 11:24:00 [6] VoIP: Register to server address 172.26.0.34:5060
2022-07-21 11:24:00 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2022-07-21 11:24:29 [6] VoIP: Register to server address 172.26.0.98:5060
2022-07-21 11:24:29 [6] VoIP: Register to server address 172.26.0.97:5060
2022-07-21 11:24:29 [6] VoIP: Register to server address 172.26.0.81:5060
2022-07-21 11:24:29 [6] VoIP: Register to server address 172.26.0.33:5060
2022-07-21 11:24:29 [6] VoIP: Register to server address 172.26.0.82:5060
2022-07-21 11:24:29 [6] VoIP: Register to server address 172.26.0.34:5060
2022-07-21 11:24:29 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2022-07-21 11:24:59 [6] VoIP: Register to server address 172.26.0.98:5060
2022-07-21 11:24:59 [6] VoIP: Register to server address 172.26.0.97:5060
2022-07-21 11:24:59 [6] VoIP: Register to server address 172.26.0.81:5060
2022-07-21 11:24:59 [6] VoIP: Register to server address 172.26.0.33:5060
2022-07-21 11:24:59 [6] VoIP: Register to server address 172.26.0.82:5060
2022-07-21 11:24:59 [6] VoIP: Register to server address 172.26.0.34:5060
2022-07-21 11:24:59 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2022-07-21 11:25:29 [6] VoIP: Register to server address 172.26.0.98:5060
2022-07-21 11:26:01 [6] VoIP: Register to server address 172.26.0.97:5060
2022-07-21 11:26:17 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2022-07-21 11:26:17 [3] PPP: ppp3 LCP down
2022-07-21 11:26:17 [4] PPP: ppp3 LCP down
2022-07-21 11:26:17 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2022-07-21 11:26:21 [3] PPP: ppp3

 

 

I have noted that other people have experienced similar issues and that a technician was required to address this by replacing connections and other hardware.

 

Can someone please look into this ASAP as this is now becoming a serious issue that is stopping me from working.

 

Thanks in advance

 

3 REPLIES 3
Daisy_Dhen
Moderator

Hi @OzR1

 

Welcome to TPG Community! Let's have a closer look at your account to better understand what's happening with your connection. Shoot us a PM with your TPG customer ID or username and we'll go from there. 

 

How do I private message (PM) in the community:

https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

 

Regards, 

Daisy_Dhen

OzR1
Level 2

msg sent

Daisy_Dhen
Moderator

Got it. Thanks!