TPG Community

Get online support

Reimbursement for internet not working

Level 2



I have had a really bad connecion for the last couple of weeks and phoned yesterday to get this fixed. It was mentioned that they could see on the line the connection has been so bad, and we obviously would not have been able to get internet for some time. It was also mentioned that we could request reimbursement for the internet we werent provided with for that time period it was inactive. However, there is no clear instructions as to how to go about gaining this?


Please can you help with this reimbursement. 


Many thanks, 




Hi @joeattanasio, we have located the account using your community details. We can see that the issue has been escalated to our  Engineering Team. We have made a follow up and we have advised the Case Engineer to assess a billing adjustment as soon as the issue is resolved.


You will be contacted by the team as soon as a new update becomes available.