No internet connection since signed up with TPG.
Router: TP-LINK VR1600v
(Power; 2.4G; 5G are solid, internet & DSL lights off)
Tried configuration, still not working.
Contacted with NBN Technical Team and engineering team, now it has been transferred to Provision Team.
3 days ago, someone from the Provision team called me and said that a NBN technician will be visiting my house to fix the problem, and the visiting date will be sent to me through txt message.
***BUT I NEVER RECEIVED THAT MESSAGE***
Today, another guy from the Provision team called me, asking for Tenancy Agreement but without providing an email address that I should send the agreement to.
Now, I have been suffering from no internet connection for 1 month.
Everytime, I called TPG, I will be transferred 3 times!
Firstly, the Technical department, then the engineering department and finally the provision team.
But, they never pick up the phone : ).
Even they promise to call you back, you will never receive that call : )
I really regret choosing TPG.
Welcome to the Community!
Our sincerest apologies for the inconvenience.
There was an issue with the address, which is why it was transferred to our Provisioning team.
The Proof of Occupancy will be used to raise this case with NBN Co in order to confirm that your address is registered with them and for us to provide the service.
We understand that the document has been sent and the case manager will be in touch with you as soon as an update becomes available.
Yes, update: still investigating the issue further.
It has taken more than 1 month to investigate this issue, and so far, the issue has not been determined. Until now I don't know what caused me to have no internet connection for a month
We understand that your case manager has been in touch and was advised that your address does not reflect on the NBN database.
They've raised it with NBN Co to further check and in order to get a LOCID (Location ID) for us to provide you the service.
Relevant updates will be given as soon as it becomes available.
Thanks for sharing this information.
We'll forward this to your case manager for them to confirm with NBN Co if we are not able to provide you the service.
Your case manager will be in touch with you tomorrow as their department is already closed.
Hi @hxy1249301987, we have made a follow up with our Accounts Team and one of our specialists will contact you today to further discuss the matter. Kindly await further updates through Email or Phone call.