Reliability

[joannerobert666]

Over the last few months our service has become extremely unreliable with drop outs etc occurring every day which we were told wouldn't be happening with tpg.
About to switch to another provider unless something can be done, thanks

[Ahra_G]

Hi @joannerobert666,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If the issue persists, please send your Customer ID or username via private message in order for us to check the status of your service.

Regards,

Ahra_G