Relocation issue

[MichaelL]

Hi TPG:

Currently I got FTTB with TPG.  I will be moving out from that place soon. 

My new place will have HFC through nbn.

Can I do a relocation with TPG to the new address?  Or do I need to cancel my connection at old address first and then apply for a new connection at my new address?

I tried email but no response for over a week.  Your chat function never works.  This is really frustration.

regards,

Michael

[David_M]

Hi @MichaelL 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @MichaelL 

I have requested a relocations officer to call you ASAP to process this request manually for your FTTB service in 2137 NSW. 

regards,

David_M

[MichaelL]

Hi David:

I still have not received any all from TPG officer?  Can you ask someone to at least reply my email inquiry I sent on 20/4?

regards,

Michael

[David_M]

Hi @MichaelL 

I have re-sent the escalation.

thanks,