Relocation issue

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Level 1a
Hi TPG:
 
Currently I got FTTB with TPG.  I will be moving out from that place soon. 
 
My new place will have HFC through nbn.
Can I do a relocation with TPG to the new address?  Or do I need to cancel my connection at old address first and then apply for a new connection at my new address?
 
I tried email but no response for over a week.  Your chat function never works.  This is really frustration.
 
regards,
Michael
4 REPLIES 4
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Moderator

Hi @MichaelL 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @MichaelL 

 

I have requested a relocations officer to call you ASAP to process this request manually for your FTTB service in 2137 NSW. 

 

regards,

David_M

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Level 1a

Hi David:

 

I still have not received any all from TPG officer?  Can you ask someone to at least reply my email inquiry I sent on 20/4?

 

regards,

Michael

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Moderator

Hi @MichaelL 

 

I have re-sent the escalation.

 

thanks,