There are different types of speed issues that you may experience:
1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Speed issues caused by ongoing outage in your area.
To better understand the situation, send us your details (Username/Customer ID together wtih the address on file) so we can proceed with initial investigation.
Regards,
We signed up to TPG FTTB in 2015 and still have the original router. At present the speeds are nowhere near the 100mbps we are paying for, and we experience constant buffering in bedrooms (3 bedroom apartment) even though we have TP Link Deco Mesh installed.
Is it time to update the router and which one would you suggest?
