Return 4g Modem post 5G upgrade

[shaileshdeokar]

Hi Team,

I have upgraded my 4G service to 5G and was advised that I will receive a return lable and instructions over email. Its been 2 weeks 4 calls to customer care and nothing received till date. Please suggest how do I return the modem and complete the upgrade.

[BasilDV]

Hi @shaileshdeokar

We'd like to check on the status of the return order.

Kindly shoot me a PM with your TPG account details.

BasilDV

[shaileshdeokar]

Hi Team, can you please help to get this fixed? Its been long time I am awaiting resolution

[Angeli]

Hi @shaileshdeokar, 

We'll take a closer look on your account to see if a return label has been emailed before. Send us a PM with your TPG customer ID and we'll take it from there. 

How do I private message (PM) in the community
 

Regards, 

Angeli