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Reverse DNS ptr record

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Level 1a

The static IP for my client's internet service was recently changed (without notification). I now need the reverse DNS ptr record updated to reflect the changed IP. After speaking to first level support they had no idea what I was talking about yet this record existed on my last IP and in fact is still working!

Who can I contact to fix the ptr? 

Thank you in advance

1 REPLY 1
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Moderator

Hi @Ftech 

 

The account holder will need to send a request to dna@tpg.com.au who will be able to action this for your client.

 

Regards,

Karl