Ridiculous Charges

Level 3

This was your respond on this ridiculous issue since the 21st of June of this year 2019 .I swear to god I have hated my overseas vacation because of TPG unprofessional, untrained and silly customer service team. 


BasilDV mentioned you in TPG Community

Hi promike,
BasilDV (Moderator) mentioned you in a post! Join the conversation below:

Re: billings
Hi @promike

Welcome to TPG Community!

Thanks for raising this issue with us and we apologise for the inconvenience.

We've managed to locate your account using your community details and have reviewed the notes from your case manager "Shile".

She already processed to refund the $59.99 that was debited to your account, which should reflect today. Your credit card has been restricted as well to avoid automatic debit.

Your case manager is closely looking into your account and will be waiting until you come back to Sydney to reactivate it.

NOTE: We've deleted the attached file as it contains your personal information which may be used to compromise your account.



Why are you billing me while my account suppose to be inactive till I come back to Sydney on the 21st of August of this year 2019 ?

RefDate RaisedDate PaidAmountBalanceGSTStatus

12019-07-21  59.9959.995.45Open
  ADSL2+ Unlimited with Home Phone: ADSL connection
  Package Period 28/07/2019 to 27/08/2019

Hi @promike,


Thank you for reaching out to us and we apologize for the inconvenience caused. 


We have received your email and likewise replied to it. 


Please refer to that for more details.