Welcome to the Community @Andyarm
Before attempting the troubleshooting steps, we recommend that you do the following below.
- Check our Service Status at https://www.tpg.com.au/servicestatus and NBN Network Outage
- "Power cycle" your ADSL/NBN modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.
If you are still experiencing issues with the speed, you can proceed with the troubleshooting steps indicated in our articles: Slow speed issue, If your are using a WiFI connection: Easy Steps to Improve Wi-Fi Connection In Your Home, Wireless Channel on your modem - what is it and why should I change it?
Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.
BasilDV
