@Anonymous wrote:
The latest update on the OP's escalated issue. We've seen that all the action that was taken to have the issue fixed. Our Engineers concluded their investigation of escalated issue. TPG on-site and remote testing has shown that all the equipment within TPG's network is working and the current level of service is the best that can be delivered on the current infrastructure.
On the other hand, the latency issue you currently experience is an isolated case. We tried to use your community details to pull up the account unfortunately it does not show any matching records on file.
To better understand the situation, PM us your account details (Username/Customer ID together with the complete address on file).
In case you need a reference:
How do I private message (PM) in the community
Perhaps you didnt read my post. PUBG used to connect to SEA and Asian servers all the time with much lower ping. But in the last few weeks it connects to North America with a ping of around 250. Also I've noticed that my friends who play Hunt: Showdown on the Asian server are getting much better ping than me. Can you look into it. I think its what the OP is saying - traffic to Asia is being routed through Los Angeles. There's posts on Whirlpool about this too. Please fix.
Regards
I've asked the case manager for evidence from the engineering team.
I'd suggest sufficient evidence might include providing me your primary and alternate routing info covering this address, along with detailed technical explaination of what they did to diagnose the problem. I'd like to see when this route is used, the load on the network that causes it to fire, and who in your downstream partner network providers you've discussed the routing issue with (if any). I'd like to understand why TPG is routing through NA instead of through Perth and over to SEA via the SeaMeWe-3, INDIGO-West or Australia-Singapore Cable (ASC) (refer to https://www.submarinecablemap.com/#/) which is the usual SEA route.
Easy huh? Provide *evidence* not just words.
Here's my problem:
I've been told that the routing being used is optimal, and is taken to deal with network load to ensure optimal network performance. This answer is fluff, unless there is *evidence* to prove it. I've traced at *literally* all over the day/night cycle here in Melbourne, on weekdays and weekends... and your routing is *always* via NA.
To me that begs the question: are you actually loaded *all* the time such that alternate routes are *always* being used (that would be bad wouldn't it?), or are you (TPG) or a downstream provider failing to adequately manage your routing tables?
I reiterate - I've had workmates on Optus cable and other networks test the same route from here in Melbourne - and I've tested on Vodafone mobile and via NordVPN - and found *no* similar problems. If it were general congestion outside of TPG's control, and the responsibility of a primary provider downstream - don't you think it would be evident in other networks as well?
So - to summarise - evidence talks.
Start talking.
