Ryde big outage

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Level 3

Internet has been down all day in Ryde. There was a planned NBN outage in the area apparently (but TPG didn't notify me -- why not?)

The outage was supposed to end at 3pm... it's now almost 6pm and it's still down. What is going on?

In future can you give a 1 week warning?
Also: why can't I raise tickets for this sort of thing anymore?

40 REPLIES 40
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Level 3

Hi,

 

Any idea when we can expect our services back? It's well past 3pm.

 

Thanks

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Level 3

Internet is still down in ryde... any updates?

Does TPG support read these forums?

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Level 3

Hi,

 

I checked https://www.nbnco.com.au/support/network-status and it said there's an unplanned outage. Checked and it looks like its whole street. I logged a fault on tpg app asking for an RTS but as yet no reply. It would be nice to know when its coming back.

 

Cheers

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Level 3

Thanks. I checked on another forum... some parts of Ryde do seem to be up for some people.

I'm in west-ryde.

Is the TPG app the only way to log tickets now?

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Level 3

Had a call from a TPG rep. NBN can't give them a timeline for a return to service. The rep did say it's affecting about 100 residence.

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Level 3

TPG,

I can't get through to the phone support... is there any update / ETA?
What is going on in West Ryde? 

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Level 3

> LastOfTheKai 

Thanks, just saw your update.
This is very poor service. They haven't even got the outage on their service status page:

https://www.tpg.com.au/support/servicestatus.php?category=36&timeframe=now

 

TPG should be giving us free 4G wireless internet access at times like this.

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Level 2
Agree! If this continues today, I'll start pushing for a credit for days of internet not available. I'm near West Ryde station (Herbert Street) - haven't had internet for 24+ hours
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Level 2

@LastOfTheKai wrote:

Hi,

 

Any idea when we can expect our services back? It's well past 3pm.

 

Thanks


And 24 hours later, still nothing. Deathly silence.