The problem isn't the alert system itself. The problem is the incorrect alerts -- the false positives. As I said: Every 2 weeks we are told there will be an all day outage -- and there is no outage. The last 3 days everyday: We were warned of an all day outage (and everyday the [planned outage day] was changed 3 times in a row). Why?   Why is the NBN doing supposed maintenance every 2 weeks in the last 6 months? Why are they feeding us all these false positive alerts that don't eventuate?   Can you email the NBN on behalf of TPG and ask them these questions. (When I ask the NBN -- they tell me to talk to my provider -- which is TPG).   Thanks. ... View more

Did you tell them to fix the problem that these alerts weren't reaching you? Can you gaurantee this won't happen again? ... View more

Hi, Today there have already been at least 3 drop outs (where my IP address has also changed). The internet is also running very slowly. I just did a speed test (with nothing being downloaded on any other device).   ------ Hosted by AARNet (Sydney) [0.09 km]: Ping: 100.904 ms Testing download speed................................................................................ Download: 15.13 Mbit/s Testing upload speed...................................................................................................... Upload: 0.87 Mbit/s ... View more

Ok. I restarted the router by turning the power off/on and now it's back up. Here is the pic of the automated speed checker. After I raised the ticket (the 1st message) -- speed went up to around 50. Then it came back down again, consistently lower.   ... View more

All devices are getting around 40Mbps. I'll post the screenshot later. Right now there is another outage (but it's not the short period 20/30sec type). Could you pls take a look at my connection now? Thanks. ... View more

Hi, After my first message the problems were resolved -- until now. The brief outages/dropouts have started happening again and the speeds (which I am constantly monitoring with a tool) have dropped to a consistent 40Mbps (not the advertised 50Mbps). All devices in the home are effected by this. Thanks, ... View more

What was the problem? (I'm having lots of drop outs too) ... View more

The outage is still on going. All 4 green lights are on -- on the black modem. I've tried restarting the modems. Please let me know where I can raise a ticket for this outage? thanks, ... View more

@Shane @BasilDV @LastOfTheKai @BruceWayne2016 @soju  There was another small outage today. I went to look at the NBN outage site it said this: "Planned maintenance is currently taking place. We are currently performing planned network maintenance. It started on 24 Jul 11:50am and will finish at 24 Jul 6:00pm. Services are expected to be affected for a total of 3 hours during this time. For information on how this may impact your service, please contact your phone and internet provider."   At this point, after 7 days of this... I don't it can be classified as "unplanned". After 7 days of outages... there has to be some sort of plan. Why can't they explain what is going on, give ETAs and put proper warnings up on their outage page? ... View more

@Shane wrote: The issue was caused by an unplanned outage. Let us know should you require further assistance.   On the NBN website it says (as I posted above): "We are currently performing planned network maintenance." Either way... could you please explain what is the cause of all these outages? Saying something is planned/unplanned doesn't tell us the underlying cause. Has TPG contacted NBN regarding this issue? Thank you. ... View more

@BruceWayne2016 @LastOfTheKai @Shane @BasilDV @soju  And on the NBN outage warning site this message below never changes...   Upcoming maintenance Next 10 days Nothing planned at this time.   But every day they just insert a new "planned outage" (after it has happened). And they don't give any reason/explanation for what is going on. (This is the 5 or 6th day of this)   TPG please investigate what is going on. Call the NBN and ask them specifically what is going on? How much longer will this go on and why is their notification system so broken? ... View more

@Shane @LastOfTheKai @BasilDV @BruceWayne2016  If you visit the NBN outage page: https://www.nbnco.com.au/support/network-status They have just updated my streets address again with the following:   We are currently performing planned network maintenance. It started on 22 Jul 8:12am and will finish at 22 Jul 11:12am. Services are expected to be affected for a total of 3 hours during this time.   Can we get an explanation for what is going on please? ... View more

@Shane @LastOfTheKai @BasilDV  Internet dropped out again briefly this morning. Can we start getting an investigation as to why these outages are happening? ... View more

@LastOfTheKai  They did this with the last outage (which went for 2 days)... That was also listed as a planned outage (for 6 hours)... and then TPG said it was not a planned outage but an incident.   Internet is still working here since 12pm. Is yours still down? ... View more

@LastOfTheKai @Shane  Seems to be back up now. Why can't TPG or NBN give sms/email alerts a week before these planned maintenance events? ... View more

@Shane  It's down for me too... the black router keeps restarting. I don't see any outage reports though... where did you see that @LastOfTheKai  ... View more

@BasilDV @Shane  Internet keeps disconnecting... both last night and today. Happens about every 3 hours or so. Edit: restarting the router seems to fix it... but drop outs are becoming more frequent now. ... View more

Seems to be fixed now. For future events like this: we should get alerts (sms/email) when NBN detects a problem at the local exchange, an alert for when NBN assigns someone to the job, an alert after the NBN technician has worked on the problem.   The sooner NBN knows about the problem the better. Also, if customers know what's going on... we don't have to waste time/energy bombarding NBN/TPG with questions and updates etc. ... View more

Thanks for the update. I'm sure the NBN contractors have to log each job they do into their systems as soon as they're done. What you should do is make an automated system -- which sms/emails out that log to the customers effected -- which would have the benefit of: 1) Updating customers immediately 2) Saving TPG staff time and effort ... View more

I have sent through my details too. I also have a ticket open for this incident under my account. Don't the NBN have to keep logs about each job/scheduled outage they work on... and communicate those with TPG? What was the scheduled outage about? Is it part of TPG process to alert customers of upcoming outages (via sms/email)? (because I didn't get any alert for this incident) Thanks. ... View more

Ye, still down. I've also logged a ticket with the mobile app ... no respose at all. If they know it effects 100 people, and the location -- how can they have "no idea/ETA" about what's going on? (Especially as it was a planned outage on the 1st day). TPG blames NBN and pretends to have no responsibility... and the NBN simply doesn't care because they don't interact with the customers direct. The typical "responsibility passing corprate" game. ... View more

> LastOfTheKai  Thanks, just saw your update. This is very poor service. They haven't even got the outage on their service status page: https://www.tpg.com.au/support/servicestatus.php?category=36&timeframe=now   TPG should be giving us free 4G wireless internet access at times like this. ... View more

TPG, I can't get through to the phone support... is there any update / ETA? What is going on in West Ryde?  ... View more

Thanks. I checked on another forum... some parts of Ryde do seem to be up for some people. I'm in west-ryde. Is the TPG app the only way to log tickets now? ... View more