West Ryde outage

[whale]

We have been having a 2 hour outage in west ryde...

The NBN outage website shows: they think there is no outage.

I couldn't find anywhere to raise a ticket for this.

[whale]

The outage is still on going.
All 4 green lights are on -- on the black modem.
I've tried restarting the modems.

Please let me know where I can raise a ticket for this outage?

thanks,

[whale · Accepted solution]

It's working now.

[Riezl]

Hi @whale , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community