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Thanks for raising this to our attention @chanmala.
Our initial testing shows a possible issue within the line, but can't confirm if it's internal or external line issue.
We'd like to arrange a call from our Tech team to check on this further.
Please send me a PM with your preferred time and best number to be contacted today.
BasilDV
Thanks mate. do these specs look ok?
Today been ok with no drop outs but speed test is slow as!
DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
18147
Downstream line rate (kbit/s):
12555
Maximum upstream rate (kbit/s):
17575
Maximum downstream rate (kbit/s):
32858
Upstream noise safety coefficient (dB):
11
Downstream noise safety coefficient (dB):
32.5
Upstream interleave depth:
0
Downstream interleave depth:
0
Line standard:
VDSL
Upstream line attenuation (dB):
40.6
Downstream line attenuation (dB):
16.7
Upstream output power (dBmV):
9.4
Downstream output power (dBmV):
13.3
Downstream interleave depth:
None
DSL up time:
0 days 7 hours 7 minutes 11 seconds
Hi @chanmala
The Downstream line rate is quite low compared to what you've got before.
You were getting around 28.93 Mbps, but now it is 12.55 Mbps.
We'd like to raise this with our Tech team to further troubleshoot your service.
Please send me your preferred time and best number to be contacted via PM.
BasilDV
Hi @chanmala
We've detected a possible fault within the NBN line.
This has been raised to our Engineering team for further investigation and updates will be provided within 24 to 48 hours.
BasilDV
Hi @chanmala
Your assigned Engineer tried to call you to no avail.
Do you have any preferred time for them to try again?
BasilDV