Sagemcom 5G Modem - LAN Settings

[jshsports]

Recently installed Sagemcom 5G modem, have logged onto web console and am trying to access LAN settings  so I can change them.  Select page, get a 'Please Wait' flashing for around 60 seconds and then a 404 Not Found error.  Any idea's on what may be causing this?

[Ahra_G]

Hi @jshsports, 

Is your service currently working? May we know what settings you are trying to access? 

Thanks! 

Ahra_G

[jshsports]

Yes the service is working.  I am trying to access the LAN/DHCP settings of the modem.  Every time I try to access the page it says 'Please Wait' and then after around 60 seconds shows a 404 Not Found page.

[Angeli]

Hi @jshsports, 

We've had this coordinated with the relevant team. We'll message you again once an update becomes available.

Regards, 

Angeli

[Angeli]

Hi @jshsports, 

Have you tried to use another web browser and device to log on the modem portal? 

[jshsports]

I have tried multiple devices, multiple browsers (Chrome and Edge) on each device and also icognito/inPrivate modes in the browsers as well.  I have even tried on mobile phone and have same issue.
I want to change the LAN config to match my current one prior to NBN being disconnected, so is pretty improtant that I can do this.  Thanks

[Angeli]

Hi @jshsports, 

Can you please PM us with your TPG customer ID and preferred callback time? I'll have a tech specialist to ring you and see if there's a need to replace the modem that you have there. 

How do I private message (PM) in the community
 

Regards, 

Angeli