Salesforce Not Working - only on TPG

[Shane]

Hi @leighnus,

For testing purposes, we'd like to get your account details (Username/Customer ID together with the address on file).

You may send it to me directly via PM.

In case you need a reference: How do I private message (PM) in the community

Cheers!

[Shane]

Hi @andycamino ,

I'd like to make follow up on this issue. Are you still having the same issue ?

---

@andycamino wrote:

Hello,

Today, I cannot log in to login.salesforce.com

However, I can access any other site.

If I switch from my Wi Fi to my mobile's data, I can log in. I don't believe this is an issue with Salesforce as my colleague who is working in another suburb (we're both in VIC) who is also with TPG is having the same issue.

We get to the login screen and type in our details but the browser says the site cannot be reached.

If I switch to mobile data and login, then switch back to TPG wifi, we get a popup from Salesforce saying that we are not connected to the internet.

Can you please look in to see if TPG are blocking Salesforce's IP addresses for some reason?

---

[Shane]

Hi @andycamino ,

If the issue still persist, we'd like to arrange a call from one of our Technicians for real-time testing and investigation. Feel free to PM me your best contact number and preferred time.

Cheers!