Sending of the message failed.

[zzkenc]

can't send emails on thunderbird - has error

Sending of the message failed.
An error occurred while sending mail. The mail server responded: [TPG-A02] Authentication denied. User zzkenc@tpg.com.au is banned from using SMTP AUTH due to previous abuse. Please verify that your email address is correct in your account settings and try again.

[Anonymous]

Hey, zzkenc

Welcome to the community!
 

You can fix this by simply changing your TPG password and update the credentials on your E-mail client.

For more details you may check this link, Cannot Send Email Rejected by the Server/Banned from using SMTP

Let us know how it will go.

Cheers!
 

can't send emails on thunderbird - has error

Sending of the message failed.
An error occurred while sending mail. The mail server responded: [TPG-A02] Authentication denied. User zzkenc@tpg.com.au is banned from using SMTP AUTH due to previous abuse. Please verify that your email address is correct in your account settings and try again.

[zzkenc]

Hi,

I have reset my password, but still haven't been able to send emails through thunderbird.

how to update credentials on the email client?

[Anonymous]

Try these steps below.

• Open Thunderbird and click the menu icon at top right
• Select Preferences or Options 
• Select Securit from the left menu, then Passwords, then click Saved Passwords
• Click Show Passwords and Confirm when the pop up asks to confirm.
• Look for the email address that you would like to update the password for
• Once both passwords have been changed, close the window and relaunch Thunderbird.
• Right-click on the entry you’d like to change the password for, and select ‘Edit Password.’ 
   

Hi,

I have reset my password, but still haven't been able to send emails through thunderbird.

how to update credentials on the email client?

[zzkenc]

tried, but still having the same error message

[BasilDV]

Hi @zzkenc

Are you able to send emails using the webmail or Post Office?

Please send me a PM with your TPG username or customer ID number to check on this further.

BasilDV

[zzkenc]

I have sent you a message. Thank you

[Anonymous]

Hey, zzkenc

Just checking should you require further assistance, feel free to update this thread.

Cheers!

 

I have sent you a message. Thank you