Server error 535: banned from using SMTP AUTH due to previous abuse

[dl2276]

Hi there,

Can someone please contact me to help resolve this issue with sending emails. I have reset password and it doesn't resolve the issue.

I am able to send emails using webmail.

Thanks,.

[Shane]

Hi @dl2276 ,

Welcome to the community!

I would love to help and get to the bottom of this, please send me your account details (Username/Customer ID) together with the affected e-mail address and we will raise this to our postmaster for further investigation.

For reference:

How do I private message (PM) in the community 

Regards,

[Shane · Accepted solution]

Hi @dl2276 ,

Thanks for sending me your details. The issue has been raised to our Postmaster, we'll provide you an update when it becomes available.

Regards,

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@dl2276 wrote:

Hi there,

Can someone please contact me to help resolve this issue with sending emails. I have reset password and it doesn't resolve the issue.

I am able to send emails using webmail.

Thanks,.

---

[BasilDV]

Hi @dl2276 

We understand that the ban has been lifted and the service is already working.

Let us know if you need further assistance.

BasilDV