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Server error 535: banned from using SMTP AUTH due to previous abuse

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dl2276
Level 2

Hi there,

 

Can someone please contact me to help resolve this issue with sending emails. I have reset password and it doesn't resolve the issue.

 

I am able to send emails using webmail.

 

Thanks,.

1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @dl2276 ,

 

Thanks for sending me your details. The issue has been raised to our Postmaster, we'll provide you an update when it becomes available.

 

Regards,

 


@dl2276 wrote:

Hi there,

 

Can someone please contact me to help resolve this issue with sending emails. I have reset password and it doesn't resolve the issue.

 

I am able to send emails using webmail.

 

Thanks,.


 

View solution in original post

3 REPLIES 3
Shane
Moderator

Hi @dl2276 ,

 

Welcome to the community!

 

I would love to help and get to the bottom of this, please send me your account details (Username/Customer ID) together with the affected e-mail address and we will raise this to our postmaster for further investigation.

 

For reference:

 

How do I private message (PM) in the community 

 

Regards,

 

 

Shane
Moderator

Hi @dl2276 ,

 

Thanks for sending me your details. The issue has been raised to our Postmaster, we'll provide you an update when it becomes available.

 

Regards,

 


@dl2276 wrote:

Hi there,

 

Can someone please contact me to help resolve this issue with sending emails. I have reset password and it doesn't resolve the issue.

 

I am able to send emails using webmail.

 

Thanks,.


 

View solution in original post

BasilDV
Moderator

Hi @dl2276 

 

We understand that the ban has been lifted and the service is already working.

Let us know if you need further assistance.

 

BasilDV