Hi lachlanmountain,
I've managed to locate your account using your Community details.
It showed that you are subscribed to the NBN FTTC service. Recent update also indicated that a NCD has been requested to be sent.
The Case Manager assigned should be in touch regarding the progress of the installation of your service.
Once you receive the equipment, you may follow the steps on this article on how to set up your connection: NBN Fibre to the Curb (FTTC) Setup Guide
You may also reach our Provisioning team alternatively here:
Installation Status: 1300 993 012
Monday - Friday: 8am - 8pm
Weekends & Public Holidays: 9am - 6pm
Feel free to let us know should you require further assistance.
Regards,
Ahra_G
