I’m signed up to the adsl2+ Unlimited with home phone plan.
The internet speed has suddenly gotten very slow since 2 weeks ago. I’m struggling to even watch YouTube clips at 480p.
I have tried resetting the router and the isolation test but nothing has changed.
However my home phone receiver shows “check TEL Line” message on the screen. There is a very loud static noise and I can’t make or receive calls.
I’m wondering if you could help me figure out what the problem is and how to fix it?
Welcome to the community! I was able to pull up your account using your community details and ran initial tests on it. The test result shows there is a possible line fault causing the service to run slow and static noise on your home phone. I would love to arrange a call from one of our Technicians for further tests and investigation.
Kindly PM me your best contact number and preferred time today.
Thanks for sending me a message confirming that your service has been fixed and now its back to normal speed. In case you will have queries in the future do not hesitate to create a thread here in our community.
Have a lovely day! Cheers.