The connection at our home keeps dropping out for approx 30 seconds and reconnecting for about the same time and has done so since Friday night. I have tried many, many times to turn the modem on and off which hasn't helped. The speed is fine when connected. I have tried the 'troubleshoot problems' many times by right clicking on the bottom right connection icon but nothing so far has helped. I am using Wifi and experiencing the problem on both my computer and my dads laptop with the exact same thing occuring.
Welcome to TPG Community!
I've searched for your account using your Community details and was able to find a match.
I've checked your account and I can see that you are on our ADSL2+ Standalone service.
Can you please confirm if you are able to make & receive calls properly? Do you hear any noise on the phone?
We can make and receive calls properly and clearly. When I pick up the phone there is a continuous dialtone on both of our phones.
We used to have an alarm system but no longer needing it and when we removed it we were having problems getting the phone to work.
There is a line splitter too. The modem is located near the phone in the hallway. There are 3 phone sockets there.
Thank you for the information.
I'll escalate this with our Engineering team for further investigation. They'll be in touch within 24 to 48 hours via phone call or SMS to the number on your account. If you have a different phone number to be contacted, please give it via PM and we'll pass it to them.
Thank you for your patience.
Hi @Andrew0123, we can see that our Engineering Team has been in touch and discussed the latest update.
As advised, a technician has been booked to further investigate the issue.
Please be assured that our Engineering Team is closely monitoring the account and will be in touch as soon as new update becomes available.
Should you need any assistance, feel free to drop us a message. Thank you.
I've went ahead and checked the notes on your account and can see that the last technician has repaired a line fault at the lead in joint which should have fixed this issue.
Just ran a remote line test and this shows no physical issue on the line.
But I do still recommend that we have one of our technicians give you a call to resolve your issue as your service may be affected by other factors.
Please let us know your best time and contact number via PM so I can get a technician to call you.
For your reference, please see this link on How do I private message (PM) in the community