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Slow ADSL2+ speeds

Level 1b

Do anyone has super slow speed in the Clayton, VIC for their ADSL2+?  I am getting download speeds of 3 Mbps at most.

1 REPLY 1
Moderator

Hi @baixichen

 

Welcome to the Community! 

 

Thank you for reaching raising this matter to us. 

 

I've managed to check your account using your Community details and have seen that the line speed you are getting is within range based on your distance from the local exchange. You are approximately 4kms away and the acceptable range of speed with this kind of distance is between 1.5 - 2Mbps. 

 

Furthermore, I've seen that the modem has been connected for more than a month now. I would recommend to have it rebooted at least once in a while as it would also help improve the performance of the equipment. I have also refreshed the connection on our end to help improve the speed. 

 

Here are some helpful articles that you may check for reference:

 

 

Should you still require additional assistance, please don't hesitate to let us know. 

 

 

Regards,

Ahra_G