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Slow HFC Speed Help needed

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Level 2

Relative new installation of a new business grade HFC. Not able to get resonable speed using TPG's own speed test. This is suppose to be a business grade 100Mbs speed tier. The installation team just wanted to close the call stating the results are satisfactory.Smiley Sad The max DL observed is in the high 60s via Syd. As seen in the screen cap some days it just sits around 30Mbs. Where to from here? 

HFC_speed_test1.png

1 REPLY 1
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter