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Slow Internet TPG FTTB for over a week

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Level 2
My TPG FTTB has now been at a max speed of about 29Mbps when I'm on a 100Mbps plan for over a week now.

I've tried restarting the router and checked on multiple devices. It's also not a router issue - I've had the same router for quite a while and previously always got 85-95Mbps consistently.

I don't want to phone TPG and stay on hold for however long just to have a tech ask me about my router etc, when that's clearly not the issue as it has always worked fine.
3 REPLIES 3
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Moderator

Hi @Abbacarter 

 

Welcome to the Community!

 

We were able to locate your account using your community details and have noticed that the modem/router is getting a low connection speed from the server.

This has been raised to our Engineering team for further investigation and updates will be given within 24 to 48 hours via SMS or phone call as soon as it becomes available.

 

BasilDV

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Level 2

Thanks for this. I was away for the last week, basically out of mobile coverage - so missed quite a few calls to organise the tech to come out.

 

Funnily enough, after being investigated, my speed has gone back to 85Mbps down, and 31Mbps up - so it seems that the issue has been fixed on TPG's end...

 

This exact same thing happened around a year or so ago, when I noticed my speed had dropped, raised it with the TPG (after staying on hold forever), and before they even organised sending out an engineer it miraculously rectified itself. It would be ideal if I didn't have to raise this with TPG before they fixed the issue - esp as from TPG's end you can see the low connection speed. It comes across as TPG throttling users where possible, and then unthrottling those who raise it - very suspect in my eyes.

Highlighted
Moderator

Hi @Abbacarter,

 

We're glad to know that the issue has been fixed. In the event that you experience the same issue, feel free to create a new thread here in our community. 

 

Cheers!

 

 

Thanks for this. I was away for the last week, basically out of mobile coverage - so missed quite a few calls to organise the tech to come out.

 

Funnily enough, after being investigated, my speed has gone back to 85Mbps down, and 31Mbps up - so it seems that the issue has been fixed on TPG's end...

 

This exact same thing happened around a year or so ago, when I noticed my speed had dropped, raised it with the TPG (after staying on hold forever), and before they even organised sending out an engineer it miraculously rectified itself. It would be ideal if I didn't have to raise this with TPG before they fixed the issue - esp as from TPG's end you can see the low connection speed. It comes across as TPG throttling users where possible, and then unthrottling those who raise it - very suspect in my eyes.