My internet is back to a slow crawl. 16mpbs down, with a ping of 47; when just a week ago this was 92mbps and a ping of 14.   I've changed nothing on my side, and have freshly restarted the router. This has happened on and off now for months, and every time I complain TPG offer to send a tech out, bombard me with calls (I've been away just after the last few times) and it miraculously fixes itself after I report (without a tech having to come out).   I believe it's something on TPG's end, and would like it looked at ASAP. It's becoming ridiculous that I have to keep requesting TPG provide what I pay for - esp as it was admitted TPG "have noticed that the modem/router is getting a low connection speed from the server.", so it's obviously soemthing they can see is happening on their end. ... View more

Thanks for this. I was away for the last week, basically out of mobile coverage - so missed quite a few calls to organise the tech to come out.   Funnily enough, after being investigated, my speed has gone back to 85Mbps down, and 31Mbps up - so it seems that the issue has been fixed on TPG's end...   This exact same thing happened around a year or so ago, when I noticed my speed had dropped, raised it with the TPG (after staying on hold forever), and before they even organised sending out an engineer it miraculously rectified itself. It would be ideal if I didn't have to raise this with TPG before they fixed the issue - esp as from TPG's end you can see the low connection speed. It comes across as TPG throttling users where possible, and then unthrottling those who raise it - very suspect in my eyes. ... View more